2013 Dodge Durango Seats Problems
- 27
- Owner complaint records in our dataset
Records are owner complaints, not a measured failure rate.
Owner complaint recordsComplaint records reflect reports in our dataset and do not measure how frequently the problem occurs across all vehicles.
Among these 27 stored complaint records:
- 0 indicate a crash
- 3 indicate injury
- 0 indicate fire
What owners report
- head restraint · 10 records
- back head · 7 records
- head rest · 6 records
- active head · 5 records
- passenger side · 5 records
- active headrest · 4 records
Mileage in stored records
| Band | Records |
|---|---|
| 30–60k mi | 10 |
| 100–150k mi | 8 |
| 60–100k mi | 6 |
| 1–30k mi | 2 |
Complaint records
Owner-submitted complaint content, presented as stored.
Seats
The vehicle was stationary, parked in a garage overnight when the head restraint partially deployed. Upon touching the headrest to investigate the head restraint fully deployed.
ODI 11277584
Air Bags · Seats
Vehicle was stationary in my driveway, i was sitting in the driver seat. Vehicle was running, but in "park", driver's door open. My husband reached in from outside to hug me goodbye, and the driver's side headrest popped open. Powerful enough to move my head forward, but not powerful enough to cause pain or injury. We tried to put it back together (not realizing that there was an airbag in there), and were…
ODI 11253702
Seats
While driving, my headrest suddenly deployed and gave my head a jolt and left me with neck pain and discomfort in my shoulder.
ODI 11265603
Seats
I went to my neighbors house put my vehicle in park and left it running, i got out went inside for not even 5 minutes, when i opened the driver door i noticed the headrest safety thing has deployed.
ODI 11229314
Air Bags · Seats
As we were getting in the truck the driver side airbag on the head rest exploded. Thank god i wasn't in the seat just yet when it went off.
ODI 11228489
Seats
After arriving home and placing the car in park i was struck in the back of the head. The active headrest restraint failed causing it to release. The plastic holding tabs appear to be broken off.
ODI 11218710
Seats
While driving at normal speeds and with no collision, front passenger active head restraint on 2013 dodge durango citadel spontaneously deployed. Luckily, passenger seat was not in use at the time. Head restraint cannot be reset, because plastic holding bracket is now broken.
ODI 11208851
Seats
Tl* the contact owns a 2013 dodge durango. While the vehicle was in the drive position and waiting for the garage door to open, the front passenger side head rest air bag deployed without warning or an impact. Afterwards, the air bag indicator remained illuminated. The passenger sustained a head and neck injury that required medical attention. The cause of the failure was not determined. The local dealer (posner…
1 injury
ODI 11205675
Seats
The vehicle was traveling in a straight line on southbound interstate 5, and traveling at freeway speeds. The front passenger seat head rest unexpectedly deployed- striking the person seated in that seat in the head. Thankfully, it was not the driver's side headrest as this unexpected impact to the head may have caused a reaction resulting in loss of control of the vehicle. When checking online, there appear to…
ODI 11170330
Seats
Headrest deployed without impact to vehicle. Headrest damaged as a result. Not able to reset due to damage caused. In need of replacement. Vehicle was stationary and not running at the time of deployment.
ODI 11164230
Seats
Front passenger active restraint headrest deployed while driving without collision or other known event on city street at posted speed. My teenage son sitting in seat while restrained was struck in back of the head when headrest deployed forward, but he was not injured by this event. The headrest cannot be repaired or reset, and fiat chrysler america (dodge) has discontinued this part and no longer keeps it in stock…
ODI 11153978
Air Bags · Seats
I was driving my 2013 dodge durango citadel. While driving approximately 45 mph the passenger side headrest became dislodged and sprung open out of no where. Thankfully, no one was in the seat as they could have been severely injured. After contacting the dealership it appears the plastic retaining pin receiver had broke. Small pieces of plastic were inside the headrest and it is unable to be reset. The dealership…
ODI 11121538
Seats
As me and my mother was sitting in burger king drive thru the passenger front seat headrest suddenly disengaged and hit my mother in back of the head.
ODI 11118642
Seats
Vehicle was parked. Male driver exited vehicle and leaned back into driver's seat to retrieve belongings from behind passengers seat. Upon doing so he placed his hand on the headrest of the driver's seat. It was at this time that the active head restraint system activated on the driver seat. Upon examination by mechanic it was determined that plastic hinges had broken in the headrest. Vehicle purchased new 8/2013,…
ODI 11120036
Seats
While driving on the highway i felt my head jerk forward and heard a pop from my headrest. At the time i was driving straight going about 68 mph. When i felt the impact behind my head my instinct was to hit my brake thinking someone had hit me from behind, but once i looked around there was no one close behind or to the sides of me. I pulled off the highway and looked at the headrest and noticed it had popped open.…
1 injury
ODI 11096428
Seats
I dropped the keys between the car seat and the console. I moved the seat to the farthest position that i would go back. I turned to sit on the outside of the door frame in order to put my left hand in to reach the keys. There was nothing moving before i moved my hand. As soon as i touched the keys the seat came down on to my left ring finger. I t just moved in a downward position. I called 911 because i was unable…
1 injury
ODI 11080844
Air Bags · Seats
Vehicle was backed into a parking spot at a restaurant with no possibility of a rear end collision when the active head restraint on the drivers side deployed. Fortunately we were parked, otherwise it could have very easily caused an accident. I have noticed a number of complaints about the issue from others as well. The plastic that holds the retention rod broke causing the release, so the whole unit has to be…
ODI 11074940
Seats
The passenger side seat active head rest deployed on it's own while driving down the highway. I took a look inside to reset it and noticed the plastic housing that holds the locking rod in place had broke and the locking mechanism hadn't opened, thus allowing the headrest to be unable to be reset since the locking rod just gets pulled back out do to the tension on the springs.
ODI 11104976
Seats
While driving in a parking lot at aprox 15 mph drivers side head rest exploded slamming into the back of my head causing some pain . This startled me and if in a different scenerio could have caused an accident. When dealer contacted they stated clips could of broken, and not covered by the warranty.
ODI 11066484
Seats
As i was driving i heard a pop and didn't know what is was. After looking i saw that it was my driver seat headrest. It had popped open and i thought i could just close it but i couldn't. About a week later the passenger side did the same thing with no one being in the seat. I thought that maybe this was a fluke happening, but i have read that there are quite a few customers out there that have the same problem. I…
ODI 11102629
Air Bags · Seats
My wife and i were driving down the road when the passenger side active headrest deployed. When it deployed it hit her in the back of the head and gave her whiplash. I researched it online and it appears that this is a common problem with dodge vehicles. I attempted to reset the spring loaded active headrest to discover that the reason it had deployed is because the plastic retaining pin receiver was broken. I have…
ODI 11052500
Seats
The active headrest/head restraint deployed while driving, hitting my wife in the back of the head. She was traveling approximately 30-35mph. This caught her off guard but fortunately did not affect her driving and she maintained control of the vehicle. The vehicle was not involved in an accident. After inspecting the head restraint i notice the plastic that apparently holds a metal rod broke allowing the head…
ODI 10986042
Seats
Backing out of garage and th drivers side head rest ejected. No rear impact or anything. It hit me in the back of the head and scared me to death. Took the car by the dodge dealership and they said it was not under warranty and they zip tied it together.
ODI 11170459
Air Bags · Seats
Tl* the contact owns a 2013 dodge durango. The contact stated that the air bag warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the seat wiring harness failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 36,349.
ODI 10887350
Air Bags · Seats
Tl* the contact owns a 2013 dodge durango. While operating the vehicle, the air bag sensor indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the seat wiring harness was faulty. The vehicle was repaired, but the failure reoccurred approximately 4,000 miles later. The manufacturer was notified of the failure. The failure mileage was 36,000.
ODI 10915609